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Privacy Policy

Physician Partner of America ("Physician Partner of America", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. 

 

This Privacy Policy describes how we collect, use and share information about you as well as your rights and choices about such collection, use and sharing. It applies when you access or use our websites and other products and services (collectively, the “Services”), contact our service team, engage with us on social media, or otherwise interact with us. 

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If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, whether or not you purchase any of our Services, you agree to this Privacy Policy. 

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We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us, as your continued use of any Services constitutes acceptance to the updated terms. 

Information collected from you 

We collect the personal information (PI) and personal health information (PHI) you provide to us when you purchase our products or visit our website. The categories of information we may collect include: 

  • Personal Identifiers, including name, email address, postal address, telephone number, driver's license number, State ID card number, passport number, and online Identifiers 

  • Internet Activity 

  • Commercial Information, including purchases 

  • Financial Information, including credit or debit card number 

  • Physical and Audio Data, including physical characteristics or descriptions, photos, and video recordings 

  • Protected Classifications and Other Personal Characteristics, including age, sex, gender, or gender identity, and disability 

  • Health Data, including data related to physical or mental health and data concerning sex life 

  • Consumer Communications, including direct communications with our consumers 

Information collected from other sources 

We may collect personal information (PI) about you from third-party sources The sources and categories of information we may collect include: 

How long we keep your data 

We do not retain data for any longer than is necessary for the purposes described in this Privacy Policy. We generally retain data according to the guidelines below. 

Type of Data 

Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity 

Retention Period 

We delete or anonymize data concerning your use of our website within 18 months of collecting it. 

Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Driver's license number, State ID card number, Passport number, Purchases, Credit or debit card number, Age, Direct communications with our consumers 

We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 15 years from your last purchase with us. We may keep data beyond this period in anonymized form. 

Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Driver's license number, State ID card number, Passport number, Purchases, Credit or debit card number, Age, Sex, gender, or gender identity, Direct communications with our consumers 

We keep customer feedback and correspondence with our customer service for up to 7 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. 

Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Age, Direct communications with our consumers 

Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. 

Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases, Physical characteristics or descriptions, Age, Sex, gender, or gender identity, Disability, Data related to physical or mental health, Data concerning sex life, Direct communications with our consumers 

We retain review, survey, and feedback data for up to 15 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. 

Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers 

We retain records related to privacy requests as long as necessary to comply with our legal obligations. 

Data we collect for security purposes, including Name, Email address, Online Identifiers 

HIPAA, including Name, Email address, Postal address, Telephone number, Driver's license number, State ID card number, Passport number, Purchases, Credit or debit card number, Physical characteristics or descriptions, Photos, Video recordings, Age, Sex, gender, or gender identity, Disability, Data related to physical or mental health, Data concerning sex life, Direct communications with our consumers 

We retain records related to HIPAA compliance as well as state and federal law as long as necessary to comply with our legal obligations. 

We use personal information for the following purposes: 

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  • Analyzing Data 

  • Conducting Surveys 

  • Fulfilling Customer Orders 

  • Improving Our Products & Services 

  • Internal Business Operations 

  • Meeting Compliance & Legal Requirements 

  • Operating Our Website or Mobile Apps 

  • Processing Payments 

  • Providing Customer Support 

  • Sending Promotional Communications 

  • Storing and Managing Data 

  • Tracking Purchases & Customer Data 

 

We may de-identify your information, including your personal health information, and use such de-identified information for any business or other purpose not prohibited by applicable law, including to perform research. We will maintain and use your personal health information in de-identified form and will not attempt to reidentify your information for any purpose other than to determine whether our de-identification processes satisfy the requirements set forth in applicable laws and regulations. 

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We may disclose the following personal information about you to our services providers and vendors when you purchase our products or visit our website: 

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Cookies 

This site uses first and third-party cookies and similar technologies to process personal information for the purposes described in this Policy. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. To learn more about cookies and how to control the use of cookies at a browser level, visit https://allaboutcookies.org/ 

Do Not Track 

Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. However, you may still exercise your privacy rights as described elsewhere in this Policy. 

Third party analytics tools 

This site uses Google Analytics to analyze your interactions and experiences with our Services. You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our websites, click here. 

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If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties' direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to info@Physicianpartnerofamerica. Please allow 30 days for a response.

 

If you have any questions about this Privacy Policy, please contact us as follows: 

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Physician Partner of America 

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This section provides additional information for Colorado residents under the Colorado Privacy Act (CPA). The terms used in this section have the same meaning as in the CPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CPA. 

Data "Selling" and Targeted Advertising 

We process personal data for purposes of targeted advertising (as defined in the CPA), including: Internet Activity and Commercial Information. This allows us to show you ads that are more relevant to you. 

We do not receive monetary or other valuable consideration in exchange for your data and therefore do not "sell" your data as defined in CPA. 

Profiling 

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects. 

CPA Rights 

Your CPA rights are described below. 

Right to Access 

You have the right to confirm whether we are processing personal data about you and to access such data. You have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller. 

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If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service. 

Right to Delete 

You have the right to request that we delete any personal data we have obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, as allowed by law. 

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Any personal data retained for these purposes will not be processed for other purposes. 

Right to Non-Discrimination 

If you exercise your CPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services. 

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We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights. 

Right to Opt-Out 

Sale of Personal Data: 
We do not sell your personal data, as defined by the CPA. 

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Profiling: 


We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects. 

Authorized Agent 

You may authorize an agent to submit a Request to Opt-Out on your behalf, including through a technology such as a web link, browser setting, or global device setting. We will comply with such requests if we are able to authenticate your identity and the agent's authority to act on your behalf. 

Opt-Out Preference Signals 

Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such a signal, we set the Global Privacy Platform privacy string in your browser so that any third party who respects that signal will not track your activity on our website. Your Request to Opt-Out will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC. 

Right to Correct 

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it. 

Authenticating Your Request 

Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request. 

Right to Appeal 

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, please email info@physicianpartnerofamerica.com 

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If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Colorado Attorney General's Office. 

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